Refund Policy

1. General policy

Unless required by law, subscription fees are generally non-refundable after the billing period has started. This helps us keep pricing simple while continuing to provide access to the service during the active term.

2. Cancellation timing

You can cancel a paid plan at any time through the Creem customer portal or billing emails. Cancellation stops future renewal, but your current subscription remains active until the end of the paid billing period.

3. When refunds may be considered

• Duplicate charges or accidental double billing.
• Incorrect billing caused by a platform or payment error.
• Unauthorized charges, subject to verification.
• Extended service failure directly caused by HowHeight that materially prevented normal use.
• Refunds required by applicable law.

4. What is usually not refundable

• Change of mind after the billing period has started.
• Failure to cancel before the next renewal date.
• Issues caused by user devices, browser settings, or third-party connectivity problems.
• Requests made after a materially complete use of the paid period, except where law requires otherwise.

5. How to request a review

If you believe a refund review is appropriate, contact us using the billing or support details provided in your Creem emails and include the account email, invoice or payment reference, and a short explanation of the issue.

6. Processing

Approved refunds are typically issued through the original payment method used at checkout. Timing depends on Creem, the payment network, and your financial institution.